TENANT FAQ'S

Rent & Payment

  • When is my rent payment due?

    1st of every month. 

  • How do I set up a rent payment through my tenant portal?

    1. On the Home or Payments tab, click Pay Now to make a one-time payment.
    2. If you have saved payment methods those will be displayed, or you can Create a New Payment Method.
    3. Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue.
    4. Next, choose to make your payment in full or to edit the amount. If online payments are required to be made in full, the payment amount will not be editable, and you will have the option of paying either the Balance Due, which includes past and current bills, or the Full Balance, which includes past, current, and any upcoming bills, including unposted, recurring bills.
    5. Review the Payment Date and Payment Balance information for accuracy. A transaction fee will also be displayed.
    6. Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted. The payment may take a few days to process and clear your account. If you didn’t receive a confirmation email your payment may not have been received, please reach out to your property manager.

  • What are my payment options?

    • eCheck (ACH)
    • Credit/Debit Card
    • Recurring Payments
    • Money Order or Cashier's Check.
    • CASH WILL NOT BE ACCEPTED 

  • Is there a transaction fee for online payments?

    Transaction fees apply when paying online. You are notified of the fee amount before you submit the payment.

  • Who do I make my rent payment payable?

    Make your rent payable to TruCore Agency. If paying with a check or Money Order, please include your address.

  • Where do I drop off and/or mail my check payment?

    TruCore Agency

    2325 E. Camelback Rd. Ste #432

    Phoenix, AZ 85016

Work Orders & Maintenance

  • How do I submit my work order?

    1. Log In to your Tenant Portal
    2. Navigate to the Maintenance tab, and select Request Maintenance.
    3. Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), decide whether or not to give the property manager permission to enter with their key, then click Submit Request.
    4. On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select 3 or more time slots, then click Submit.

  • How do I check the status of my work order?

    You can view the high-level status of your maintenance request on the Maintenance tab. The status will range from received, to technician contacted, to technician scheduled, to completed. Select Check Status for a detailed view of all communication sent to you and a status timeline of your request.

  • Is the tenant responsible for paying an invoice if they miss an appointment?

    Yes. The tenant will be responsible for paying the trip fee invoice if they miss an appointment. 

  • How often do I need to change my AC filter?

    We highly recommend changing the AC air filter every 30 days to support in  reducing your electric bill and avoid AC issues during the summer months.

Leases & Documents

  • How do I renew my lease?

    If you received an email that you have a lease renewal offer in your Online Portal, you can review the lease details on the Home tab of your portal. Review the offer(s) in the banner, then click View to begin signing the renewal offer of your choice.

  • How do I get my security deposit refund?

    The security deposit will be refunded if you are entitled to any funds and will be in one check made payable to all tenants within 14 business days of your final move-out inspection or when management obtains possession.  


    (Please review your residential handbook)

  • Where can I find the HOA information?

    On your residential lease agreement.

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